Shipping
Shipping Policy
🌍 We Ship Worldwide!
At Domus Naturae, we are committed to delivering our 100% organic beauty and wellness products to customers worldwide. Below are the details regarding our shipping process, estimated delivery times, and other important information.
📦 Processing & Shipping Time
- Order Processing: All orders are processed within 1-3 business days after payment is confirmed.
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Shipping Time:
- Philippines: 3-7 business days
- International: 2 to 4 weeks (depending on your location and customs clearance)
Please note that shipping times may vary due to customs processing, international logistics, or unforeseen delays.
🚚 Shipping Methods & Tracking
- We ship via trusted courier services to ensure your order arrives safely.
- Once your order has been shipped, you will receive a tracking number via email to monitor your package’s journey.
🌎 International Shipping
- We ship to most countries worldwide. However, customs regulations vary by country, and some locations may have restrictions on certain products.
- Any customs fees, taxes, or import duties imposed by your country are the responsibility of the buyer.
If you experience delays due to customs, please be patient as processing times differ depending on your country’s regulations.
📍 Where Do We Ship From?
All orders are shipped from the Philippines using international shipping partners to ensure smooth delivery.
🛑 Missing or Lost Packages
If your order hasn’t arrived within the expected timeframe:
- Check your tracking details for updates.
- Contact your local courier or postal service for assistance.
- If your package is marked as delivered but you haven’t received it, please check with neighbors or your local post office.
- If your package is lost in transit, email us at domusnaturae.order@gmail.com, and we’ll assist you in resolving the issue.
📢 Important Notes
- We are not responsible for incorrect shipping addresses provided by customers. Please double-check your details before placing an order.
- If an order is returned due to an incorrect address or unclaimed package, the buyer will need to cover reshipping costs.
- Shipping fees are non-refundable once the order has been processed and shipped.
📩 Contact Us
If you have any questions about your order, feel free to email us at domusnaturae.order@gmail.com.
💚 Thank you for choosing Domus Naturae! We appreciate your patience and support as we bring the best of nature to your doorstep.